Xpressions Voicemail

Important Notices

  • Telephone Message Waiting Lights
    If you are having problems with your message waiting light, please report this to the Voicemail Help Desk at (434) 924-4183.
  • Forwarding your phone to Xpressions and PhoneMail
    We have had reports of people accidently forwarding their phones to PhoneMail instead of Xpressions. Please remember that if you forward your phone to voicemail, you must use the new Xpressions number, 3-0095, and not the old PhoneMail number. Note: if you have accidently forwarded your line to PhoneMail since the Dec. 19 cutover to Xpressions, remember to call into PhoneMail and retrieve your messages there, too. If you have programmed a button on your phone that automatically forwards your line to voicemail, remember to reprogram the button to forward to Xpressions instead.

The Xpressions Voicemail System

The PhoneMail voice messaging system was replaced for faculty and staff with Xpressions, a newer Siemens voicemail product based on standard computer system technology, on December 19, 2007. Students will continue to use PhoneMail in the residence halls.

Xpressions offers improved reliability and uses prompts and key press sequences similar to the older PhoneMail system.

Moving from PhoneMail to Xpressions Voicemail

If you did not register on or before December 18, 2007, for Xpressions:

  1. Check your old PhoneMail box for any unheard messages. Use your old access number and password.
  2. Dial 47000, the Xpressions access number.
  3. Enter your extension and #, or simply # if you are at that extension.
  4. Enter your Password (PIN) and #. Use the default password (5551212) if you did not register.
  5. Change your password and record your name, if directed to so by Xpressions.
  6. Re-program your PhoneMail (MSGWT) button on your phone to access Xpressions:
    • On a ROLM Phone:
      1. Pick up handset.
      2. Dial ##30 47000 (no confirmation will be heard).
      3. Hang up.
      4. Test the PhoneMail/MSGWT button. You should hear "Welcome to HiPath Xpressions".
  7. Review and delete your old PhoneMail messages.
  8. If you encounter problems, please call the Voicemail Help Desk, at (434)924-4183.

Please note: Existing recorded messages and greetings from PhoneMail were not migrated into Xpressions.

More information about Xpressions can be found in the Frequently Asked Questions (FAQs) and the User Guide. You may also call the Voicemail Help Desk at (434)924-4183.

© 2009 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology and Communication (ITC) website is provided as a public service with the understanding that ITC makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.