All you need to know to get help and training.
Table of Contents
Getting Help
- Help Desk (ITC) - Get answers to your computing questions
- Help Desk (HS/CS) - Get answers to your Health System computing questions
- Departmental Computing Support - Coordinators of the LSP and LSA programs
- SIGs (Special Interest Groups) - Contact others at UVa with similar technical interests
- UVA-LSP mailing list - Problem resolution e-mail list for UVa IT technical support staff
- Abuse - Help with abuse of IT resources
Help Topics
- Basics
- Mailing Lists - Setting them up and using them
- Mass Mailing - Policies and processes for sending mail to hundreds of users
- Spam Tagging - Filter spam from your Inbox
Network
- Computers Blocked From UVa Network
- Network Installation/Repairs - Need an ethernet jack installed, ethernet jack not working?
- Networking Problems in Your Building? - Who should you call?
- Network Registration - Register your device on the UVa network
- QuickStart Guides - Setting up your computer for the UVa network
- System Alerts and Downtimes - Network Access Problems? Slowness? Check our list of alerts and downtimes
- UNIX Network Printer Request Form - Add / change UNIX printer
- Wireless - Which card to buy, how to connect to the wireless network
Software/Hardware
- Platform Specific
- Linux
- Macintosh
- Local Mac Users Group - MESS
- UNIX
- Local UNIX Users Group - CHUUG
- Windows
- Virus Cleanup and Protection - Info on viruses, get anti-virus software
- VPN Client - Installation and configuration
- DCI Hardware Repair - Service Request Form
Security
- Security / Privacy / Protection - Know your responsibilities!
- Spyware Removal
Accounts
- Passwords - Lost or Need to be Changed - What to do if you have lost or need to change your password
- Integrated System - Getting started
- System Alerts and Downtimes - Network Access Problems? Slowness? Check our list of alerts and downtimes
Telephone
- Telephone Service Requests - Phone installation, service, and usage instructions